With POS systems, you have to be ready to troubleshoot on the spot. When you can’t figure out what to do, you also want a POS support team who can answer your questions and fix issues for you. With some of the latest cloud POS support systems, troubleshooting is faster. While there are still problems with POS systems, you can drastically reduce downtime with the right point of sale system help team.
So what are some of the common problems and how can you solve them? These are the most common issues that POS service and support can help you with.
Keeping your POS system secure is critical from the start. Hacker detection is a necessary part of POS software. You want a system that can protect your business and customer card information. Most POS software comes with user access control, permission systems, and firewalls to prevent these issues from causing an interruption.
When it’s a busy day and the point of sale system is unable to charge payment, you don’t have to have a breakdown. In some cases, it’s as simple as restarting the software, but in other cases, you may need to charge the device or check that the app isn’t having issues. When these problems arise, you’ll need a strong POS service team that can answer questions 24 hours a day. For mobile POS processing, you should have a charger plugged into the device at all times.
Problems with Reports
Cloud POS systems are able to record data, transactions, customer behaviors, and other important metrics that can report to you instantly. If you’re not able to get the right reports or it doesn’t automatically update, then you may have a problem with one of your databases. In this case, you need an IT professional and POS processing support to help you fix the links to get the right numbers in your system.
Software Updates and Errors
Some POS systems simply misbehave because they’re not set up properly or don’t have the right software. When this happens, you need an emergency help team to audit the system and install the necessary software to fix these issues. These can any processing to shut down without a moment’s notice, so if you want to protect your business, you’ll have to pinpoint what issues are causing your system to malfunction.
The best way to resolve software issues is to pick the right system in the first place. You can read reviews and check other business owner opinions to see how well their POS works for their business. Once you have selected the right system, you need to make sure it is up-to-date with any system patches or fixes from the manufacturer.
Most POS systems allow you to customize the software to add promotions and deals for your customers. You may also want to add promotions based on a sign up through the POS tablet. Sometimes you may have issues adding these promotions on your own and need an emergency POS team to answer questions.
24/7 POS Service and SupportUltimately the POS system you purchase may not have the best on-the-spot help. You can get a separate on-demand team that can respond to your issues as they happen. They can even help you set up a POS system to work with your customized business model.